irene walker

Content that people rely on

For more than 20 years, I've helped organisations turn complex systems into clear, usable services. My work brings together content strategy, service design and accessibility: content that supports real tasks, not just page views.

There's a good chance you've used something I've worked on - from booking a GP appointment on the NHS App, to ordering a fishing licence.

I now lead content design at HeliosX Group, shaping how patients access regulated healthcare services. Previous companies and clients include BT Group, NHS Digital, HMRC and Public Health England.

I also speak internationally about content strategy and accessibility, with a focus on making inclusion part of everyday design practice.

Image credit: Paul Clarke for #dareconf