I lead as Head of Support for the Middle East & Asia region, driven by strategic operational planning and a focus on expanding our customer base. My expertise in establishing and tracking KPIs has notably enhanced departmental performance, including a substantial increase in local resolution rates and significant improvements in service quality through rigorous SLA management.

In my role, I oversee the recruitment, training, and development of our team, driving notable advancements in customer management strategies. Our success is marked by our ability to adapt swiftly to market changes, maintaining the highest standards of support in a dynamic and diverse business environment.