Jason Clarke
Technical Support Analyst at Research In Motion
Research In Motion (aka BlackBerry) has been my home away from home for the past 6 amazing years.
As a Technical Lead Analyst, I support and provide real-time technical face-to-face consults with our internal teams. I conduct training, assist with interviews, perform Technical Quality Audits, research & author Technical Articles and sometimes take over high severity technical issues.
My team is in place to develop our younger staff throughout their early career. To ensure they are getting the support they need internally so they can better manage the work they do with our customers.
When I am not working directly with our internal teams, I am working on Processes, collaborating with and building Tools to simplify troubleshooting.
In 2007 I traveled to Singapore to seed my team in that location. While there I provided on-site training and mentoring of associates.
In 2010 I was offsite for 3 months to design and conduct training as well as be onsite for additional support.