Jeannie Walters
Public Speaker, Consultant, and Writer in Oak Park, Illinois
Fascinated by the shifting landscape of the customer experience and the power customers have now. More importantly, I love being a mom to 2 boys and part of a great family. I thrive on smart conversations with even smarter people. I love laughing and seeing humor everywhere.
I speak, write, consult and generally think about how the small experiences we have each day - going to the bank, ordering online, tweeting - create the greater experience of our lives. It's what I do every day as CEO & Chief Customer Investigator. My company Experience Investigators by 360Connext serves companies by helping them evaluate their true customer experience. The evaluations always lead to improvements which lead to results like increased online conversions or loyalty.
As a small business owner/harried working mother, I'm constantly looking for ways to do it faster, better, cheaper, but with greater results.
I'm an extrovert, but love a good night of tv with my husband and a bottle of wine. Feel free to take me to Napa Valley any time you'd like.