I am passionate about customer service. I am just as passionate about Social Media, the 2 together are a perfect marriage. I created this site to post conversations, observations and overall musings on how social media can build and burn relationships with current and/or future clients. I work professionals in all industries to broaden their networks and build their personal and professional brands through Social Media, Organizations, Networking Events and Public Speaking at Conferences. I also speak nationally and locally at conferences on the productivity, community (internal and external) and ultimately the ROI of Social Media.