DYNAMIC, DRIVEN MARKETING AND OPERATIONS PROFESSIONAL with 11+ years of experience creating high-impact customer experiences that lead to lasting and profitable customer relationships.
RESULTS-DRIVEN LEADER recognized by clients for fostering accountability within initiatives and exceeding performance goals and expectations.
TRUSTED & EFFECTIVE INFLUENCER recognized for the ability to build and direct multidisciplinary teams in fast-paced environments; adept at developing consensus and motivating team members to adopt change and thrive.
EXPERIENCEPrincipal, The Wolf: A Strategy & Operations Consultancy, Los Angeles (August 2012–December 2012)
Designed and executed customer communications strategies (e.g. call center, customer service, CRM, lifecycle, B2B) that maximized customer acquisition, interaction, and retention for clients such as Samsung Electronics, American Express OPEN, Aflac, Comcast, Delta Air Lines, Harley-Davidson, and Pfizer.Analyst, Marketing & Strategy, Forrester Research/JupiterResearch, New York, NY (October 2002—April 2009)
Served as the lead analyst for Customer Service & Support research and advisory services in the eBusiness and Channel Strategy group. Partnered with clients to assess specific needs and apply proprietary research findings to deliver one-on-one, customized needs assessments and recommendations via teleconferences, webcast, and advisory sessions.
Other Interests: Professional scuba diver. Paleo. Soccer fanatic (not hooligan).
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