With over 25 years of experience in libraries and archives, I've spent the last two decades specialising in business archives, notably building and managing the Nestlé UK archive from the ground up. I started in East Sussex County Libraries in 1997, and since then have developed a deep expertise in the history of chocolate, managing Nestlé's extensive chocolate archive. My insights are frequently sought by academics, journalists, and manufacturers, and I'm a regular presence on television and radio all over the world, discussing chocolate and confectionery history.

At Nestlé, I led the creation of a state-of-the-art in-house archive facility, contributed as an expert witness in trademark cases, and collaborated across various departments—from Marketing and Regulatory Affairs to Corporate Communications and HR. My international experience includes projects in the UK, Switzerland, and China for the launch of Quality Street through the Nestlé Hsu Fu Chi joint venture.

In addition to my archival work, I'm a published author with several books under HarperCollins and current contracts with both HarperCollins and Bloomsbury. I've consulted for other archives, including PZ Cussons, and currently split my time between the Bettys and Taylors archive, writing, teaching at my local university, and media appearances.