Driven innovator and thought leader whose ability to initiate and design changes can greatly increase an organization’s capacity to deliver client satisfaction. Represented the organization as a subject matter expert in social media, social customer care, and social media ROI through conferences, webinars, feature interviews for industry magazines, and web videos. Developed new products and services based on a solid foundation of customer and stakeholder feedback. Most inspired when challenged with difficult or complex problems requiring creative solutions and work well within tight deadlines and fast-paced environments.