The Voice of Your Customer is a minority owned marketing firm that assists clients to penetrate niche markets using survey research, focus groups, secret shopping, business training, and media campaigns. Located in a federally qualified HUBZone in Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: 8(A), HUBZone, MBE, WBE, SBE and DBE. Selecting the right marketing firm to engage hard to reach markets and underserved populations can transition your results from good to great! The Voice of Your Customer designs customized marketing programs that offer instant information regarding the experiences, preferences and behaviors of niche markets, allowing business leaders to immediately implement desired objectives. The Voice of Your Customer operates with full and part time employees, subcontractors and strategic partners in the US, the Caribbean, Latin America and Africa. Our client list includes government agencies; non-profit organizations; family owned businesses; corporations; and educational institutions. Our research and training facilities, call center, and community partnerships enable us to assist our clients to create raving fans and to increase profitability by improving employee retention, establishing industry recognition, and building a competitive advantage.