Daniel Johnson Jr
Customer Success Manager, Healthcare, and Program Management in Cincinnati, Ohio
About Me
I help healthcare organizations
- strengthen client relationships,
- improve engagement, and
- deliver measurable outcomes.
My work focuses on managing client relationships end-to-end—serving as a primary point of contact, coordinating across teams, and ensuring programs are executed effectively and deliver value.
I bring experience across healthcare, client success, and systems implementation, with a track record of improving processes, supporting client growth, and translating complex needs into clear action.
Career Highlights
• Contributed to resolution of $𝟏𝟒𝐌+ 𝐢𝐧 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐬 through coordinated client and operational workflows
• Managed CRM-driven engagement strategies with 𝟓,𝟎𝟎𝟎+ 𝐜𝐨𝐧𝐭𝐚𝐜𝐭𝐬 to improve acquisition and retention
• Executed 𝟑𝟎𝟎+ 𝐨𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐚𝐧𝐝 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 to drive awareness and participation
• 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐛𝐲 𝟕𝟔% through system and workflow enhancements
I do my best work in roles where I can
- own client relationships,
- collaborate across teams, and
- deliver outcomes that are both measurable and meaningful.
I’m particularly interested in opportunities within healthcare and mission-driven organizations where client success, operational excellence, and long-term impact intersect.
Skills
Client Success Management · Relationship Management · Customer Advocacy · Account Management · Customer Experience (CX) · Stakeholder Engagement · Cross-Functional Collaboration · Process Improvement · Retention Strategy · Consultative Sales · Strategic Communication · Program Management · Change Management · CRM (Salesforce, Infusionsoft) · Marketing Automation · Email Marketing · Content Strategy · Coaching & Mentoring · Presentation Development · Training & Enablement · Community Management
Outside of Work
I’m active in Toastmasters International, committed to improving my professional speaking skills. I am also learning Spanish.
In addition, I'm active in community service and nonprofit support, and I’m interested in board opportunities where I can contribute leadership, communication, and strategic thinking.
Let's Connect
If you’re looking for someone who can steward relationships, navigate change, and elevate both people and outcomes, I’m open to connecting.