Inalink

Inalink has been serving the needs of hundreds of associations and their members since 1992. A well-respected communications company, Inalink uses phone-based conversations to keep associations and their members stay connected. The company’s goal is to increase member participation, while giving members a platform for feedback and a value-added experience.

Capturing valuable member feedback and supplying associations with frontline member feedback is one of the key differentiators that sets Inalink apart from an “ordinary” call center. Inalink’s staff understands that: 1) individuals don’t want to be perceived as a revenue source, and 2) associations need a more meaningful connection with their members. People who feel valued are more interested in participating in their organization.

Because clients’ needs vary, Inalink’s approach is flexible to fit the campaign, project, or event at hand, whether it is a continuing effort or a one-time venture. The representatives at Inalink are highly trained, accomplished, and professional communicators. Skilled in sales, service, research, and interpersonal relations, they help keep members informed and aware of what their association offers. Loyalty and long-term relations are the foundation for a thriving association. Knowing this, Inalink prides itself on being the go-to resource for relationship building. At the same time, Inalink is consistently able to deliver a 100 to 200 percent return on a client’s initial investment. In total, Inalink has become a trusted relationship facilitator, with many clients repeatedly returning for assistance. Inalink helps clients reach their goals for member satisfaction and growth through several solution offerings including member value studies, member profiling, data refresh programs, direct mail follow-up, advertiser identification, event awareness and registration, subscription renewal and upgrades, and loyalty and retention programs.