Iserv

Offering a wide range of services that include internet connections, voice connections, and data center services, Iserv is a comprehensive telecommunications provider dedicated to offering customized service with top-of-the-line technology. Considered the largest telecommunications provider in Michigan, Iserv extends its customer base to both residential clients and businesses, and provides a selection of products and services guaranteed to meet the needs of any establishment, large or small.

Originally catering to a residential customer source, Iserv began in 1995 as a locally based telecommunications business. Headquartered in Grand Rapids, Michigan, today Iserv has more than 29 operations throughout the Midwest, with branch companies in Illinois, Ohio, Wisconsin, and West Virginia. Within the past several years, Iserv has expanded its territory to new business markets, introducing new products and increasing its corporate client base, which now comprises 80 percent of the company's customer foundation.

Though Iserv has grown considerably since its establishment more than 15 years ago, the company takes pride in maintaining its locally focused service. In 2009, Iserv implemented a Customer Relationship Management Tool, which drastically enhanced interactions with clients, improving service and customer response procedures across the board. In addition, Iserv specializes in providing customized solutions, exclusively assessing each customer's unique requirements and designing solutions to suit individualized goals and expectations.

Throughout the years, Iserv has earned a reputation as a leading service provider, receiving awards such as the Certificate for "three years complaint-free," a Better Business Bureau (BBB) honor that acknowledges exceptional customer service. BBB accredited since 1999, Iserv also has earned recognition from other major organizations such as Local First, the Grand Rapids Area Chamber of Commerce, and the Michigan West Coast Chamber of Commerce.

More information about Iserv is available online at www.iserv.net.