Focused, results-oriented Technical Support and Customer Service professional with over twenty years’ experience working progressively within the telecommunications, retail sales and technical service industries. Which includes the following:

• Managed a 25 member team
• Help Desk functions
• Escalations of a 500+ employee call center

Currently seeking employment as a technical or customer service professional in a small to mid-sized company.

Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled at communicating effectively to attain company goals. Proficient at developing and implementing training programs with high degree of energy and enthusiasm.