Joseph Dickerson

Joseph Dickerson is a User Experience Architect focused on creating innovative on-line and mobile applications. With over a decade of experience in software design and user research, he has made it his mission to make technology easier for people to use. Before joining Fortune 500 financial services company Fiserv, Joseph worked at AT&T’s human centered design group, where he implemented processes in user testing and design, helped build Cingular’s first usability lab, and designed multiple systems for the company. He has lead ethnographic research efforts on a variety of topics (from mobile usage to Gen Y to personal payments and small businesses), as well as provided usability and design services for many organizations. Dickerson has completed two years of work in Sydney leading the design effort redesign for one of the largest banks in the Asia pacific region. He has authored a book on UX design, Experience Matters.