Kayla Burch

I am a driven, innovative and creative Contact Center leader known for my respected results, entrpreneurial ideas, focused insights and strong relationships.

I am passionate about customer service and building teams who exceed expectations through impactful interactions and consistent attention to detail.

I lead highly engaged teams with trust, mutual respect, customer focus and an investment in professional development.

My experience within many facets of Contact Center Operations including QA, Workforce Management and Operations has established a solid track record of setting ambitious goals and energetically tackling them with a focus on adding value through superior execution.