Shawn McPike

Strategist who created the @ATT, @ATTCustomerCare and @ATTDeals brands on Twitter, AT&T Customer Care on Facebook and the AT&T Community Forums as well as other social media campaigns and presences. A customer advocate focused on creating holistic, measurable methods to provide customers with a better user experience during their times of need. This requires rethinking how social media has been done up until now and providing a cohesive way for customers yo circumnavigate the abundancy of available sales and support channels to successfully engage the brand.

"Do what you do so well that they will want to see it again and bring their friends." - Walt Disney

If you don't take care of your customers, someone else will.