Rich Gallagher
Ithaca, NY
One of the nation's leading communications skills experts, teaching you what to say in your most difficult customer and workplace situations.
Two-time #1 customer service bestselling author of What to Say to a Porcupine and The Customer Service Survival Kit as well as the top 10 career skills book How to Tell Anyone Anything. Featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio and much more.