Rick Grago

Artificial Intelligence Consultant in Boca Raton, FL

“Rick has an outstanding work ethic, consistently treats others with respect, willingly and proactively accepts responsibility, and his positive, outgoing, friendly behavior enables him to build trusting relationships based on honesty, integrity, and living up to his commitments.

These wonderful character traits, coupled with his positive attitude and contagious energy, enable him to ‘rally the troops’ around change and the positive outcomes it can deliver, both personally and professionally!"

– Jim Walsh, President, Catalyst Medical (Retired)

– Former President, Cardinal Health V. Mueller

I am a multifaceted professional with a deep passion for learning and innovation across a wide array of fields, including consumer technology, Artificial Intelligence, Apple ecosystems (iOS, macOS, watchOS, iPadOS), and customer service. My expertise encompasses technical support for Android and Apple platforms, effective communication, customer engagement, sales leadership, and mentoring.

In 2014, my entrepreneurial spirit intersected with Umano, a groundbreaking app delivering narrated news. After a single audition, I was immediately hired as a narrator, lending my voice to articles from esteemed outlets like Bloomberg, The New York Times, Inc., Fast Company, Forbes, and more. Over 15 remarkable months, I connected with over 500,000 listeners, creating an engaging auditory experience until Umano was acquired by Dropbox in 2015.

My professional journey spans leadership roles with industry leaders like Cardinal Health, Xerox Business Services (now Conduent), and Dun & Bradstreet. These experiences, combined with my entrepreneurial ventures like SmarTech Products and my time with Umano, have honed my ability to bridge strategic vision with impactful execution. In 2022, I found my way to Apple where I both mentor and assist others as a Product Specialist.

I'm driven by the opportunity to shape the future of customer support by applying my real-world service expertise to AI development. By teaching systems to understand the nuances of human communication—from empathy and tone to context and cultural sensitivity—I aim to create AI solutions that don't just respond to customers, but truly understand and serve them. I am also deeply engaged in researching Artificial Intelligence use cases, APIs, and hyperscaler tools such as ChatGPT, Gemini Pro, Claude, Grok, Mistral, and Perplexity, leveraging these technologies to drive innovation, productivity, and creative problem-solving.

Work
- Cardinal Health, Xerox, D&B

Recommendations

Rick Grago is one individual I have worked with who uniquely stands out. During our time together, Rick displayed great talents as a Technical Support Advisor. It’s not just his technical skills that impress me, however. Rick was a joy to work with because of his amazingly positive attitude. His positivity and knowledge were also necessary and valued not just by myself, but by his peers, who often relied on him as the Team Captain.

Lindsey Nathaniel, Apple iOS Training Team Lead, KellyConnect

I’ve had the pleasure of knowing and working with Rick Grago for the past 21 years. During that time, Rick has held critical leadership roles...When I think of the importance of collaboration and teamwork, and seeing vital shared values such as respect for the individual, responsiveness to the customer, and results for the shareholder in action, I think of Rick Grago as someone who consistently ‘walks-the-talk.’ Any organization would benefit from having him as a key member of their team.

Jim Walsh, Former President, Cardinal Health V. Mueller

I have watched Rick Grago lead sales teams and customer service personnel onto great accomplishments in the business services industry, the medical equipment industry, and the software industry, to name a few. He has an infectious enthusiasm and boundless energy, with a real heart for people. He is an engaging individual with a lot to offer and he is known for his love of technology, customer focus and problem solving...Rick is dynamic, has great initiative, and is very creative.

Patrick Grinnals, Walt Disney Imagineer & Author

Contact Me