Surya Narayanan
Software Engineer in Chennai, India
About Me:
I am Microsoft Dynamics CRM Consultant with around 8+ years of hands-on experience in Dynamics CRM Version 4.0 till 2016. Played multiple roles in various CRM projects starting from Developer, Presales consultant, Functional consultant, Technical consultant, Techno-Functional consultant, CRM Trainer. I am holding my own blog in MS CRM and one of the forum member in Microsoft Technical forums.
Key Skills Include:
Gathering client requirements and understanding.
A highly resourceful. Goal oriented and results driven.
Demonstrate CRM capabilities to the client.
Experienced at managing projects from end to end activities which starts from presales, requirements gathering/needs identification phase through project completion.
Map the requirements of the client with the capabilities of MS CRM.
Preparing fit-gap analysis of the requirement for identified modules.
Preparing functional/technical specifications.
Study existing business process and improving the same for the new system with CRM.
Created and developed Microsoft Dynamics CRM Custom parts (plugins, workflows, data migration, email integration, new web forms, and sitemap).
Integration/Synchronization of Microsoft Dynamics CRM with other systems.
Configure new CRM Entities, Custom attributes and Forms to support changing business needs. Create Roles, Users, Teams and Groups with various access features to implement security of data.
Developed new reports as required by the end users.
Customization and Configuration of Microsoft CRM, Data Migration, Data Integration, Workflows, Deployment of Accelerators, Building Reports, Testing and trouble-shooting.
Innovative professional with proven ability to identify, analyze and solve problems to increase customer satisfaction.
Designing measurable and scalable technical solutions for the technical team to handle.
Conduct UAT and end-user training.
Provide end-to-end implementation and post-implementation support.
Roles:
Functional Consultant
Technical Consultant
Solution Architect
Industries/Domain:
HRMS, Education, Financial, Trading, Professional Services, Manufacturing