What I do for a living . .

I Respond to customer problems,solving them or assigning them to appropriate technical groups and insuring that problems are logged and tracked on the ServiceNow platform. Provide first level support for a variety of application software products such as Microsoft Office suite of products,EPIC, CITRIX, Mckesson. This level of support includes the total process of problem troubleshooting, analysis, and identification of solutions.Using ServiceNow- a leading provider of cloud-based services that automate enterprise IT operations all solutions are tracked and logged. As the EPIC Credentialed Service Desk Trainer at Wheaton Franiscan Healthcare, I am responsible for training the Service in the following processes: EPIC Applications and Modules, EPIC-Printing and EPIC-Security.

What my Shape is . . Squiggle

Characteristics:

Often visionaries –lots of ideas

Creative

Lots of energy and enthusiasm

Like to try new and different things

Can appear a little flaky because their mind moves so fast

Difficulty with completion; start a task and move on to the next great idea

Can be frustrating to work with

Try to be more organized, but tend to lose their lists

Easily bored

Flexible – spontaneous

Make cognitive leaps, from A straight to F

Prefer less structured environments

Meeting behavior: Already thinking of the next step

Motto: “I just got this great idea!”

To improve you need to:

Slow down and pay attention to the details

Focus on the task at hand

Think before you speak and act

Pay attention to your impact on others

To work best with you, others need to remember to:

Present you new and different things to do

Be flexible and avoid preconceived ideas

Provide an unstructured environment

Offer multiple choices

Provide help with follow through

My Myers Briggs Personality . . .

As an ENFP, your primary mode of living is focused externally, where you take things in primarily via your intuition. Your secondary mode is internal, where you deal with things according to how you feel about them, or how they fit in with your personal value system.

ENFPs are warm, enthusiastic people, typically very bright and full of potential. They live in the world of possibilities, and can become very passionate and excited about things. Their enthusiasm lends them the ability to inspire and motivate others, more so than we see in other types. They can talk their way in or out of anything. They love life, seeing it as a special gift, and strive to make the most out of it.