Veronica Castillo
Highly personable Claims Contact Center Quality Assurance Associate with a background in personal automobile, commercial automobile, and general liability claims. Over four years of coaching and mentoring in various roles, property and casualty license in the state of CT , six years of experience in customer service inbound call center, and three years of administrative duty experience.
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Ability to train,
coach, and mentor new and existing employees
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Expertise in
resolving escalated customer service issues.
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Talent for
identifying customer needs and presenting appropriate company policy and
service offerings.
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Associate of
Science degree in Administration of Justice.
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Bachelor
of Science Degree- Organizational Leadership (completion Dec. 2012)