Woburn, Massachusetts, United States
Customer Service Professional
First rate trained professional with excellent communication and public relations skills. Proficient in both a Mac and PC operating system environments. 75 words per minute typing speed, and Master Typing Certification. Capable of maintaining good client relationships, deescalating angry calls, engaging the customer and promoting a positive impression of the brand.
Volunteer Event Planner
Organize a long running non profit plastic surgery related conference in the United States, held in Waltham, Massachusett. Serving as Workshop Coordinator and manager for 2013-2015. A substantial team player, contributing to our planning team and helping to grow the conference revenue 20% every year. Point of contact for Doctors and professional speakers as well as lay speakers. Maintain positive relationships with Doctors and speakers, provide information about the conference and recruit new speakers. Work with the planning committee to promote and publicize the conference. Organize over 100 workshops and work with hotel staff and our website designer to ensure accurate scheduling and information for over 50 speakers and over 100 workshops.