I'm a front line tech support agent, having worked with some pretty big companies over the last several years. I love the troubleshooting process, and my customers love me for it.
I've worked with computers and the internet since before they were cool, and still enjoy taking in new challenges with technology. My primary interests are in the ISP space and hosted services.
I blog software recommendations, tweet with many insightful people, make music, and post pictures and videos of my family outings and pets. This page pulls it all together. Enjoy my little world!