Alan Livshin

Alan Livshin 22 Wildwood CT
Vernon Hills, IL 60061
(847) 770-0355

MAC EXPERIENCE

Get My Mac On, Nov 2011 – Present
CEO, Master Technician
• At home repair and troubleshooting for all Apple products, Mac OS X, iMac, iPad, iPod, etc.
• Out-of-house tech support for small businesses, including remote troubleshooting

Fermi National Accelerator Laboratory FERMILAB, Batavia, IL, Sept 2010 – May 2011
Sr. Macintosh Support Specialist / Windows Technical Assistant
• Followed strict government DOE guidelines for deployment of new computer; SSH Kerberos environment, Exchange Mail, Casper Suite Integration
• Troubleshoot Macintosh computers remotely using Bomgar
• Worked with Remedy Ticketing System for assigned tasks and logging progress
• Aided the Windows Support Team with various PC related problem

Apple Store, Northbrook, IL, May 2010 – Sept 2010
Apple Certified Genius
• Service up to 20+ user issues a day using all avenues of technological expertise at the Genius Bar with peak efficiency
• Repair laptops and desktops, by replacing parts and thoroughly testing the unit
• Assist overseeing the direction of daily tasks to better streamline operations

Schawk Retail Marketing, Chicago, IL, Sept 2009 – January 2010
Macintosh Desktop Support
• Support the design team with fonts, layouts, and the Adobe Creative Suite CS4
• Discover new methods for troubleshooting proprietary software
• Manage the operation of networked printers and printer related inventory

Mac Masters, Chicago, IL, March 2007 – Sept 2009
Macintosh Support Analyst
• Analyzed hardware or software troubles on Macintosh desktops and laptops
• Repaired or replaced broken hardware when software could not remedy the problem
• Installed preventative measures to avert future breakdowns

Pioneer Press, Glenview, IL, Feb 2009
Contracted Macintosh Consultant
• Implemented, imaged, and deployed 75 MacBook laptops
• Documented process and post-process work
• Trained and supported 75 users with new operating system and software

Center for Instructional Technology at Columbia College, Chicago, IL, Sept 06 – May 08
Macintosh Lab Assistant
• Upgraded Macintosh operating systems on 18 computers using Carbon Copy Cloner
• Executed torture analysis to prevent structural decomposition on nu