Allen Vanderheide

Kelowna, British Columbia, Canada

I am a Business Analyst with ISM Canada, an IBM company. I mainly wear the hat of a Knowledge Manager maintaining the knowledge database for all Techs and Agents who support our customers. I also analyze trends in customer satisfaction and recommend changes in current processes or procedures to ensure high quality of service.

  • Work
    • Business Analyst
  • Education
    • Okanagan College