Angela currently works in Customer Operations at HelloSign. As a part of the team, she serves both external and internal customers at HelloSign. This involves everything from account support to technical troubleshooting and bug resolution.
Before HelloSign, she was method's consumer response associate. She answered over 200 phone calls and 1000 emails monthly as the sole advocate for the soap company. In addition to handling customer inquires via email and all social media outlets, she handled all donations and reports back to all areas of the method team. This is an essential part of product development and improvement.
Her professional goals include product management and improvement. The best thing about support is that you get to work with every aspect of a company, from sales to product to marketing.
Before method, she was the community management and support intern at the SF-based startup, EasyShift. She not only answered phone calls and emails, but moderated their mobile forum where over 160,000 customers came to seek advice.
She was also previously Print Managing Editor for SF State's Golden Gate Xpress newspaper and graduated Fall 2012. When not at work, she enjoys a variety of crafts from sewing to knitting to ceramics.
She moved to San Francisco at age 18 to attend San Francisco State University with a major in Journalism and minor in German. In the 2010-2011 school year, she studied abroad at the University of Tübingen, Germany. Upon returning, she became a peer mentor for the SF State study abroad office, as well as volunteering to develop and oversee their public relations department.