Customer Service Manager in Rio de Janeiro, Brasil
I am someone who believes that people are the greatest asset a company can have to achieve better results.
In my current position I'm working to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
In my spare time I like to write in my blog discussing about marketing, project management, technology and business tips.
I grew up in Rio de Janeiro, Brasil. I do love soccer, technology, design and photography magazines, learning about anything, traveling, reading and drinking Coke.