Ismail Feroz Mohammed

Have a question around IT Service Management?

Need some help with your IT Service Management queries?

Do you run IT Managed Services?

Did you outsource your IT Business Processes?

Then you have landed on the right spot!!!

My name is Ismail, and I’m a certified ITIL v3 Expert & COBIT 5 Implementer. I am a accredited ITIL trainer and I have conducted lots of training sessions in the following ITIL Foundation, Intermediate & Expert modules. I have strong knowledge and long experience in ITIL Life Cycles & Processes, associated to a passion to teach. I also conduct corporate training, prepare accredited ITIL course-ware & conduct proctor based official on-site ITIL Exams.

ITIL v3 Foundation

ITIL v3 Service Operations

ITIL v3 Service Strategy

ITIL v3 Service Design

ITIL v3 Service Capability (Release, Control & Validation)

ITIL v3 Continual Service Improvement

ITIL v3 Managing Across the Life Cycle

Since, I have an ITIL v3 Expert certification in IT Service Management and other specialties such as COBIT 5, PRINCE2, I have been working with authorized training organizations as an independent trainer having already trained & certified hundreds of professionals.

As a ITSM Consultant, I worked in different sectors of IT and worked with big name like HSBC, IBM, Tata Consultancy Services and AT&T Global Services. As an ITIL Expert, I reviewed as well as carried out quality assessment of outsourcing agreement/documentation of IT Outsourcing engagements with various organisations. Coming to IT Service Management, I was involved in ITIL related implementation based on industry standard Service Management tools.

I can help you bring order to your IT workforce, optimise your processes & improve service delivery. Please contact me for a complimentary analysis of your IT Service Management processes

Always willing to offer impartial advice wherever I can assist — feel free to ask.

Email or call me at below contacts:

[email protected] | [email protected]
+61 456 467 035