Jennifer Ortiz-Stevenson

Strategic Advisor, Innovation Strategist, and Digital Transformation Leader in Greater London

Transformation Leader, AI Adoption Strategist, and Senior Programme Architect with 25+ years of international experience translating strategic ambition and innovation into operational reality, spanning programme governance, enterprise architecture, transformation and capability enablement, operating model design, vendor and partner management, and change management across the UK&I, Northern Europe, EMEA, Asia-Pacific, and the Americas. A proven leader, I operationalise strategic objectives into operational realisation, owning vision, execution strategy, roadmaps, technical delivery, and governance for complex, multi-year programmes that translate aspirational innovation into measurable business value.

I lead multidisciplinary teams through the responsible adoption of AI and emerging technologies, running upskilling and adoption programmes that show organisations what's possible, deploying them safely, and measuring the returns to the business, organisation, and user.

My leadership blends strategic clarity, human-centred design, and operational excellence, communicated through narratives that make complex technology meaningful to executives and teams alike. I build high-performing, inclusive cultures where people thrive while shaping ethical, sustainable, future-ready solutions through ambiguity and shifting priorities.

Leadership Experience: Transformation Strategy & Execution, Programme & Portfolio Management, Enterprise & Solution Architecture, Operating Model Design & Evolution, Portfolio & Delivery Governance, Vendor & Partner Management, Value Realisation & Impact Measurement, AI Innovation & Automation, Responsible AI Strategy & Enablement, Emerging Technology Strategies, Executive & Stakeholder Management, Executive Communication & Storytelling, Adoption & Change Management, Agile & Hybrid Delivery, Leader Coach & Team Development, Culture, Diversity & Inclusion

Identifiers: Transformation Enabler, Purpose-Driven Leader, Experience-Driven Evangelist, Trusted Executive Advisor, Inclusive Design Champion, Responsible Tech Advocate, Culture & Capability Builder, Change-at-Scale Leader, Learn-it-all Curiosity Advocate

#AI #CustomerSuccess #EnablementAtScale #DigitalWorkplace #ModernWork #WoF #FLW #Innovation@Scale #CustomerExperience #DigitalRetail #PurposefulTech #MindfulEngineering #DigitalTransformation #ChangeChampion #Agile #OperationalExcellence #ServiceDesign #ExperienceDesign #InclusiveDesign #HumanCenteredDesign #RetailTech #Diversity #CSM #ND #WIT #CXP #DX #WX #EX #CX #WOL

  • Work
    • Microsoft