John Joshua Solomon
Consultant, management, and Project Manager in Heredia Province, Costa Rica
Experienced Call Center Manager/Executive
Google Partner: Certified Web Analytics and Adwords
As a business professional for with over 20 years of upper management experience, 14 years as a general manager here in Costa Rica as well as a business owner , my objective is to enter a company and immerse myself in the industry so that the transition to a leadership position helps the company continue to grow without skipping a beat. Using past experiences in sales and consultation experience, I plan to train and produce in order to take the company to another level with professionalism and respect in the industry.
San Jose, Costa Rica
In charge of over 250 employees, 175 on the main customer service floor. Oversee all departments in CS, Payouts, Security, Sales and Documentation. Since joining the company I have helped create important KPI’s to help forecast and predict different trends for marketing, staffing and the overall operation of the business.
Alajuela, Costa Rica
In charge of all administration, call center, customer service, CRM, moving consumer goods, online and offline marketing, staying abreast of all e-commerce trends , vendor management, oversee Amazon store, catalog and magazine publishing, attending all trade shoes in the Unites States
Telepublicidad S.A. Call Center
Alajuela, Costa Rica
General Manager/ Marketing Director
In this unique position I was not only the GM, I was in charge of all areas with 300 employees from Human resources, Administration, CRM, Accounting, Marketing online and offline, Sales, and overall Management. During the past five years I overhauled and trained the sales team, oversaw international banking and accounting for 4 in house companies. In order to be effective and more efficient.
Bachelor’s Degree in Science of Education-the University of Findlay – 1999
Certified- Google web analytics and adwords
Skills: 16 years in leadership and executive management roles, strong sales background, strong communication skills to initiate and retain clients, CRM, Project Management,11 years marketing experience, Google Adwords and Analytics, series 7 and 63 stockbroker, quick to adapt and desire to learn. Speak and write in Spanish and English, Microsoft