John Joshua Solomon

Consultant, management, and Project Manager in Heredia Province, Costa Rica

johnjsolomon@gmail.com

Experienced Call Center Manager/Executive

Google Partner: Certified Web Analytics and Adwords

Objective:

As a business professional for with over 20 years of upper management experience, 14 years as a general manager here in Costa Rica as well as a business owner , my objective is to enter a company and immerse myself in the industry so that the transition to a leadership position helps the company continue to grow without skipping a beat. Using past experiences in sales and consultation experience, I plan to train and produce in order to take the company to another level with professionalism and respect in the industry.

Experience:

Avatar Communications

San Jose, Costa Rica

5/2017- Present

General Manager

In charge of over 250 employees, 175 on the main customer service floor. Oversee all departments in CS, Payouts, Security, Sales and Documentation. Since joining the company I have helped create important KPI’s to help forecast and predict different trends for marketing, staffing and the overall operation of the business.

www.discountmedicalsupplies.com

Alajuela, Costa Rica

1/15/2013-Present

Managing Director

In charge of all administration, call center, customer service, CRM, moving consumer goods, online and offline marketing, staying abreast of all e-commerce trends , vendor management, oversee Amazon store, catalog and magazine publishing, attending all trade shoes in the Unites States

Telepublicidad S.A. Call Center

Alajuela, Costa Rica

6/12/2005-1/7/2013

General Manager/ Marketing Director

In this unique position I was not only the GM, I was in charge of all areas with 300 employees from Human resources, Administration, CRM, Accounting, Marketing online and offline, Sales, and overall Management. During the past five years I overhauled and trained the sales team, oversaw international banking and accounting for 4 in house companies. In order to be effective and more efficient.

Education:

Bachelor’s Degree in Science of Education-the University of Findlay – 1999

Certified- Google web analytics and adwords

Skills: 16 years in leadership and executive management roles, strong sales background, strong communication skills to initiate and retain clients, CRM, Project Management,11 years marketing experience, Google Adwords and Analytics, series 7 and 63 stockbroker, quick to adapt and desire to learn. Speak and write in Spanish and English, Microsoft

  • Work
    • www.discountmedicalsupplies.com
  • Education
    • University of Findlay