John Kostoulas

Human Capital Management Leader, Advisor, and Analyst in Oxford, United Kingdom

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I am a passionate, versatilist leader in Human Capital Management Digital Technology and Transformation. Over 18 years of 360-degree experience and consistent track record from the perspectives of industry analyst, global practitioner, software vendor sales consultant, BPO provider transition leader and system integrator consultant/project manager, all with world-class companies: Gartner, Vodafone, Coca-Cola HBC, Oracle and NGA.

In my current role, I help on a daily basis technology providers, service providers and HR/IT leaders make the right business decisions on HCM technology and Business Process Outsourcing (BPO), as well as optimise their own talent, culture and teams, through targeted research and advisory. My research covers the evolution of HCM technologies and HR BPO services, the HR impact of the digital business and key technology trends, such as cloud, AI and social, the evolution of diversity and inclusion, and how technology organisations can build strong teams. I am also a regular speaker in various industry events on these topics.

In the past, I have led numerous global-scale initiatives for world-class organizations on global implementation of leading technology solutions - including business case creation, change management, BAU setup/operations and exploitation activities - global service delivery, process and metrics design, global SHS/BPO business case creation, setup and transition, and organizational design of various functions.