Rogerio da Silva

Software Engineer, Small Business Owner, and Consultant in Leeds, UK

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Business & Test Analyst | Website Consulting | Email Consulting | Microsoft Dynamics 365 CRM
QA | Agile | Manual | Integration & Automation | DevOps | API | Cloud | AI | IoT | CRM |

Looking for Scalable Services? InShore, OffShore or Hybrid Interested? Ask me how we can help.

• Good understanding of Test Plan, Test Approach and Test Exit Report Documents
• Requirement gathering and reviewing
• Processes improvement
• Background in telecoms, ERP, Business Owner and Customer Services
• Expert understanding of e-Commerce, Web and CRM working in both Agile / Scrum, V-model and Waterfall methods
• Excellent understanding of business processes in CRM, ERP and Digital projects - Functionality and data integrity
• Expert in customer care/communication, problem-solving, relationship building, persuasion, user training and support

Test Plan | Test Approach | Microsoft Dynamics 365 CRM and on-premises | Oracle CRM (Right Now) | Salesforce | Review Requirements | User Story Review | Acceptance Criteria | Milestone Review | Stakeholder Update | Test Analysis | Test Design | Test Cases | Test Procedures | Test Execution | Manual Tests | Regression Tests | Cross-Browser Test | Cross-Platform Test | Black Box Tests | Selenium | WebDriver | Junit | C# | SpecFlow| BAU | Change Request | Data Migration | Facebook Ads | Google Ads | Twitter | Pinterest | Social Media Marketing Strategy | Mailing List Strategy | Sales Funnel Strategy | SEO content | Video Content | Cryptocurrency | Training | Video Editing | Content Reviewer For SEO | Email Funnel Setup | Website Review Consulting | Image Editing | Video Editing

  • Work
    • Test / Business Analyst
  • Education
    • Network e Telecomunications Tecnology - Leeds City College