7+ years of Management Experience and 16+ years in the Cruise Industry.

Core strengths

• Led multi-disciplinary teams of 20+ staff across performance, technical, and guest-facing roles, driving engagement, development, and accountability in a 7-day operation
• Owned end-to-end operations for live shows and venues, ensuring on-time delivery, quality standards, and alignment with brand/creative vision
• Managed scheduling, logistics, and compliance including staffing, training, documentation, and accommodations while maintaining strict company policies
• Analysed guest satisfaction data and feedback to identify trends and implement changes
• Resolved critical issues in real-time through decisive problem-solving and service recovery, protecting the guest experience under pressure
• Communicates with executive teams to coordinate team leadership, contractors, and departments, ensuring seamless execution of complex projects