Service Management, Customer Success, and Team Lead in Orlando, Florida
Customer success manager with experience leading software asset management (SAM), project and portfolio management (PPM/ITBM), and service management (ITSM/ITIL) practice areas. Previously held roles in software support, implementation, and process engineering. A strong online community leader who emphasizes collaboration, process improvement, and knowledge management. Has worked in manufacturing, financial, and software industries. Served as a Senior Implementation Consultant & Service Delivery Manager (Customer Success) focused on process improvement, data analytics, automation, service management, customer adoption, relationship management, and collaboration. Experience with Jive Software, Office 365, CA Service Desk Manager, Serviceaide, Microsoft Power BI, CA PPM, Caspio, Microsoft Teams, Rally (CA Agile Central), Jira, FlexNet Manager Suite, and more.
ITIL v3 & ScrumMaster Certified (CSM). Visit my LinkedIn profile to review all certifications and peruse recommendations from both customers and colleagues.