Service Management, Customer Success, and Team Lead in Orlando, Florida
Currently pursuing new opportunities nationwide.
Previously supported Application Management Services for @CAInc. ITSM process owner for the managed services team. Specialist in PPM (ITBM) and Service Desk software (ITSM) with experience in manufacturing, financial, and software industries, as well as enterprise social media and online community management. Served as a Senior Implementation Consultant & Service Delivery Manager (Customer Success) focused on process improvement, data analytics, automation, service management, customer adoption, relationship management, and collaboration. Experience with Jive Software, SharePoint, CA Service Desk Manager, Serviceaide, Microsoft Power BI, CA PPM, Caspio, Microsoft Teams, Rally (CA Agile Central) and more.
ITIL v3 & ScrumMaster Certified. Visit my LinkedIn profile to review all certifications and peruse recommendations from both customers and colleagues.