• +20 years of experience in IT across Africa, Asia, and Middle East.
• +16 years of experience in the Payment Systems Industry, leading Support, Project Delivery & Operations functions.
• Extensive experience in planning, scoping, estimation, resource allocation, and managing end-to-end solution delivery with a strong customer focus.
• Proven ability to manage and lead Support teams, ensure SLA compliance, and maintain operational excellence in high-pressure environments.
• Flagged upsell opportunities during support operations, enabling change requests and boosting delivery revenue.
• Strong client management skills, with a background in building long-term, trust-based relationships with Senior Stakeholders.
• Diverse managerial experience across cross-functional and multicultural teams, with a focus on efficiency and collaboration.
• Excellent reporting and communication skills, with a strategic mindset and agile learning approach.

• Actively exploring AI-driven enhancements in fraud detection, customer support, and operational efficiency within payment ecosystems.

• Master’s degree from Grenoble Ecole de Management – Major in Business Intelligence.