Bruce O'Harrow

*Director at A National Men's Health Clinic in Orlando, Florida

Key Accomplishments:

- My team broke the daily, monthly, & annual revenue record
- We also ranked #1 in gross sales out of all the locations/departments
- Maintained 70% conversion rate in Appointment Center (was 60-65% prior)
- Implemented strategies that dramatically reduced the No Show rate from 25-30% to 15-20%

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*Regional Sales Manager at A National Men's Health Clinic in Orlando, Florida

Key Accomplishments:
- Implemented intricate strategies that increased weekly/monthly revenue by 30%
- Consistently exceeded weekly & monthly revenue goals

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*Service Excellence Coach - Clinical Support Services in Orlando, Florida

Key Accomplishments:
- We increased Press Ganey patient satisfaction scores
- I revamped their entire internal call center. Created new scripting, uniforms, greetings, etc. to enhance the first point of contact for most patients

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*Supervisor of Training & Development in Orlando, Florida

Keep Accomplishments:
- Increased Staff Service scores from 77% to 86.4%
- Maintained a 100% compliant scorecard with New Hire Orientation and Service Excellence attendance

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