Chetan Kannangar

Customer Experience Improvement is a journey, you are invited to join me, and be a part of it. Through "Is Your Service Legendary" we can exchange Customer Care ideas, case studies, concepts and fundamentals in easy-to-understand terms and then apply them to real life examples.

I am passionate about enhancing Customer Delight and have over 10 years experience designing customer service strategies to enhance Customer Experience, improve ROI timelines and reduce churn across Indian and International companies.

Customer Experience enhancement need not necessarily be an expensive proposition always. Businesses can improve revenues, achieve profitability by making a few simple changes in the way customers are greeted by frontline employees upon entering the store/talking on phone or by changing the style and frequency of customer communications, both written and verbal.

So let's get rolling!!!