Steve Dorfman

Before founding Driven to Excel, Inc in 2006, Steve spent 11 years as an Acura Sales Consultant. Yes, the car business ... a business with a reputation for impeccable customer service, right? On the contrary, in case you weren't aware, most consumers carry a very negative stigma about car salespeople and the car business in general. So when Steve entered the business at 23 he was determined to make a positive difference by creating remarkable client experiences. -- More often than not, his unwavering commitment to impeccable service resulted in raving fans and increased profits. Steve went on to earn "Salesman of the Year" 7 years in a row, while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business rocketed to unprecedented levels and ultimately translated into 70% of his sales. All of this earned Steve a comfy six-figure income from his 35-hour workweek ... which proves that by subscribing to a culture of impeccability, you're ultimately rewarded with working smarter, not harder.

Today, clients hire Steve to motivate, educate, engage, and develop frontline staff with interactive trainings and continuous development programs that result in:

"Employee-owned" remarkable experiences for customers and clients; Consistent referral business, and; Repeat customer loyalty

In turn, this translates into a strengthened culture and increased profits.

Areas of Expertise Include: Relationship-Selling, World-Class Impeccable Client Service, and Leadership.
Through his *highly interactive facilitations and motivational training style, Mr. Dorfman provides participants with the opportunity to excel in their industries. This is accomplished by first raising awareness around a specific challenge or need, then by helping these participants to discover their unique abilities and talents. As a result, each individual ultimately discovers how to distinguish him/herself in their field in order to contribute greatly to their company's bottom line.

*Interactive Training means: Your people will support what they help to create.

History and Background:
1987 - 1995 Hospitality Industry (Hotels and Restaurants)
(Began attending executive management meetings at seventeen years of age and ultimately managed a staff of 140 at twenty-one)
1995 - 2006 Automotive Sales Leader
(Maintained an unprecedent