Dr. Keston G. Smith

A visionary strategist with a passion and commitment to excellence. A proven ability to deliver corporate objectives, time sensitive programs & projects aligned with business needs & expansion to fuel and exceed expectation through strategic solutions. A reputable leader on managing diverse stakeholders, departmental budgets, and fostering a culture of empowerment, company's mission and passion of customer satisfaction. A proven record of accomplishments in Program & Project Management, Employee & Labor Relations, Community Relations, Crisis Management, Organization & Professional Development & Management

I am a dedicated and driven professional who accomplishments include:

•Selected by Base Commander from 250,000 Airmen to participate in Air Force Leadership program.

•Significantly improve organization & departments with talent acquisition (Good to Great); team building initiatives which lead to 99 % efficiency.

Negotiated collective bargaining agreement cost savings of $750, 000 annually to company

Overhaul department reduce absenteeism rate by 75%.by using customer service and leadership development

Achieved and maintain a 100% customer retention rate.

Trained supervisors in conflict resolution and leadership development, which resulted in a reduction of employee’s complaints and diversity management by 75 %.

Actively serving on 2 Boards towards Community Relations and Community Development

Successfully open new markets throughout Florida & Puerto Rico. Sale profit growth that generated$1.3 million annually for a startup company.

Trained staff on new student loan procedures, which resulted in increase accuracy and efficiency from79% to 99%.