EasyTechy
EasyTechy is a globally recognized technical support platform anchored and operated by IT professionals equipped with years of expertise. Currently, EasyTechy provides technical support services in the US, the UK, Canada, Australia and France. Services can be accessed easily over the phone, email or chat. Besides, advanced remote-screen sharing tool is also used by the brand to facilitate tech support to consumers in a quick and easy manner. It works independently of the device or operating systems running.
Going by statistics, it has been found that EasyTechy deals with over 1000 customers on a single day and so far it has solved over 30, 000 technical issues of complex nature. The company was appreciated by consumers, analysts and critics alike for hitting the benchmark of 95% first call resolution rate, which is a rare achievement in the industry.
How does EasyTechy work?
The call is received by its sales team, where a representative documents the technical problems into the CRM (Customer relationship management), and then transfers the calls to the core-technical team where the problem is fixed. It also has a customer service department that follows-up the resolved cases on regular basis by calling to consumers. It collects the consumer’s feedback and complaint, if any, and makes sure that the customer is absolutely satisfied with the offered resolution.
EasyTechy also has an online knowledgebase with a diverse range of solutions for operating system, productivity software, publishing software, email, Internet, peripheral, phone and tablet and more. Interestingly, users can access them freely without going through any sign-up process.
Simplifying technology and empowering people – this is what EasyTechy pursues.