Discerning, resourceful organizational learning and development professional; expert in helping individuals and groups recognize the roots of their continuing problems, in coaching and mentoring them through the process of changing what is undermining their success and in putting into place systems that will reinforce, sustain, and build upon their successes.

Specializing in medical device, biotech and IT organizations.

Accomplishments

• Designed and led IT department’s strategic planning process, moving from one-year to multi-year plan with university-wide stakeholder input and increased manager ownership.
• Facilitated reorganization teams (Academic Computing split among three departments across MIT; Customer Service established new units with improved communication, better direction, and engagement; Infrastructure Software Development and Architecture, set-up and staffing of new unit).
• Created Project Performance Evaluation process.
• Developed, managed, and evaluated yearlong “Enhancing Customer Communication Competencies” program.
• Case study-based workshop on “Difficult Conversations” for Director and Senior Managers, examining real work-life consequences of confronting/not confronting performance issues; helped break a “logjam” with four persistent performance issues.
• Revised Total Quality Management training into more interactive and collaboration focused approach. Consistently rated “excellent”.
• Developed pre-merger cultural assessment methodology for regional system that was increasing in size by 50% each year.
• Managed external training and development services for $4.5M office of international human resources consulting firm.