Mark is a technical support specialist turned strategic planner on a mission to aid his company in the pursuit of one common goal – excellence in financial services.

By day, he is a Business Analyst for the ImageCenter CIS (Check Imaging Solution) and AlertCenter platforms at Jack Henry™ where he is responsible for ensuring that both processes as well as improvement methodologies are meeting the needs of the client base. In addition, he helps create product documentation and distribute work products to assist customers and their operational teams.

While businesses seek to grow by consistently making changes in parallel of meeting the needs of their members and stakeholders; Mark assists them with solving problems by setting objectives together with outlining new goals to achieve their desired outcomes.

By night, he enjoys content creation along with video editing for his personal interest such as tech, sports, art, and gaming. This includes producing his own material, writing blog posts about tech industry-related topics and promoting on social media.