Jayson Shuck

Experienced senior operations manager with 10+ years of direct management of production level customer services which encompasses large enterprises class environments down to small office and start-up company implementations.

Specialties

• Tier I, II and III Engineering Management
• 24/7 NOC & BOC Operations
• Internal IT Support
• Vendor Management
• Data Center Management
• Cloud / Infrastructure Management
• Process Development and Implementation
• IT Service Management (ITSM)
• Enterprise Ticketing (ITIL)
• Service Transition *Change / Release Management
• Service Operations *Incident / Problem Management *Event Management
• Software Lifecycle (SDLC)
• Service Delivery
• Continuous Improvement

History

• Yaana Technolgies - Senior Manger - Milpitas CA
• Sezmi TV - Senior Manager - Belmont CA
• Fusion Storm - Operations Manager- Sacramento CA
• National Park Services (DOI) - Operations Manager – Washington DC
• Time Warner Cable - Operations Manager – Reston VA
• AOL - Technical Manager – Reston VA
• United States Marine Corps - Kanehoe HI