Jessica Owen

I am passionate about creating connections and driving success. Whether it’s connecting people, departments, clients, or communities—or uncovering and linking opportunities—I thrive on identifying needs, charting new paths, and implementing solutions that benefit everyone involved.

As the very first Customer Success hire at Placer.ai, I helped grow the team from the ground up to over 100 strong. Once the team reached this milestone, I transitioned into leading our Customer Education program, where I now oversee educational strategy, manage the Placer Academy, and run large-scale customer training webinars. My focus is on delivering impactful education that empowers our customers to leverage location analytics effectively, driving both their success and ours.

Throughout my career, I have honed expertise in:

• Managing and nurturing client and partner relationships
• Building, developing, and empowering high-performing teams
• Designing and scaling new products, processes, and programs
• Project management and long-term strategic planning
• Coaching, training, and organizational enablement
• Communications, branding, and marketing
• Event planning and management

I approach leadership with an emphasis on trust, empowerment, and collaboration. My management style is centered on building exceptional teams, fostering a culture of transparency and growth, and equipping individuals with the tools and confidence to innovate and excel.

My professional journey has spanned industries including SaaS startups, location analytics, commercial and residential real estate, retail, hospitality, automotive/tech, skincare/beauty, and education. I’m proud to continuously expand my knowledge across new sectors.

Based in Atlanta and working across the U.S., I’ve been fortunate to engage with teams and clients worldwide. I firmly believe in lifelong learning as a key to both personal and professional growth.

Qualities I prioritize for myself and my teams include trust, transparency, optimism, flexibility, and enthusiasm. A former mentor once referred to me as “the glue” or “the center of the wheel,” highlighting my ability to keep teams connected and projects on track to exceed goals.

Beyond my professional endeavors, I’m an avid reader, history enthusiast, and lover of travel, animals, and all kinds of live music. I’m also an unapologetic fan of baked goods—because life is sweeter with balance.