An seasoned professional with operational and head office senior management experience in Contract Catering, Retail Catering, Convenience Store Retail and Leisure environment within the Defence, Healthcare and high street environment. I'm obsessive about the customer experience and am determined to deliver operational excellence in my new role within Sodexo Defence at Project Allenby Connaught where I am Services Director, responsible for the contracts operational delivery. Until December 2011 I was previously responsible for the development, implementation and continual improvement of the winning concepts for the circa £300m RAF Super Catering, Retail & Leisure Contract (CRL). These concepts cover a number of Bars, Bowling Alleys, Coffee Shops and SPAR Community and Conveniance Stores. Also responsible for all aspects of the Retail & Leisure offer including Cash and Gaming Machines, Vending, Loyalty and Wholesale Supply to Messes. Specialties: Contract mobilisation, client relations, relationship management, development and implementation of business concepts, excellent team leader / developer, people empowerment, senior operations director.