Laura Andersen

I enjoy helping businesses and organization realize their opportunities by facilitating the inclusion of Service Design thinking and tools into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.

The engagement and enthusiasm that results from these approaches helps to ensure that the progress made will not disappear once the consultant leaves. This isn't about providing an answer or solution. It's about helping organization discover new ways of thinking about their capacity for creative and innovative problem-solving and arming them with tools to act on those thoughts.

I helped establish and organize the Twin Cities Service Jam and host Minneapolis Service Design Drinks.