Plain English

JERALYN RITCHELLE SERDAN

43/27-33 Addlestone Road, Merrylands NSW 2160
[email protected]
0449 527 962 / (02) 9897 5848
November 05, 1990
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CAREER OBJECTIVE

I am seeking to establish my career with a company that shares the same passion, values and belief as I do, in a role where I can put my previous experiences to use while gaining new and valuable knowledge, building on my existing skills, and working with amazing people.

EXPERIENCE
(BASED ON JOB RELEVANCE)

Customer Service and Technical Support Representative
|| Synnex-Concentrix Corp. – Eastwood, PH
April 2009 – April 2011

Duties and Responsibilities:
• Handle inbound contacts of an informational and emergency nature.
• General enquiry and service delivery support
• Achieve daily key performance indicators.
• Provide exceptional customer service.
• Resolve calls regarding technical issues with efficiency.
• Handle product orders and process payments over the phone.
• Maintain high Customer Satisfaction (CSAT) scores and Quality Assurance (QA) returns.
• Handle billing enquiries and concerns.
• Send technical problem reports and scheduled technician visits on unresolved issues.
• Professionally deal with customers from a diverse clientele base.

Customer Service and Marketing Team Assistant
|| Harris Farm Markets HQ - Flemington
October 2012 – December 2012

Customer Service and Marketing Team Assistant Duties and Responsibilities:

• Office administration: answer phones, liaise with customer enquiries and concerns, send parcels, etc.
• Provide high quality of customer service through e-mail, newsletters, phone calls, social media, etc.
• Assist with marketing collateral
• Prepare and submit brief reports and proposals for company-related projects and initiatives
• Create and contribute contents for social media and brand website
• Assist in managing social media and brand website
• Work closely with the marketing team
• Provide support by helping with event planning
• Edit and improve technical copy and content to make it more readable and marketable
• Conduct necessary research and survey