"The art of communication is the language of leadership."James C. Humes. I strive for balance between family and work, finding high reward in both roles. Consulting is a relatively new role for me and the transition has been easy as it is fueled by passion and choice.After 16 management roles in fast food and retail, I founded HM Holdings in 2014 with the purpose of providing contract consulting services to SME in the retail sector and have recently extended to training in the contact centre sector. These services include: •establishing, maintaining and continuously updating operational processes and policies• holistic soft skills and outcomes based training• client specific training material design and development• outcomes based assessments • coaching and mentoring of managersMy two girls are my greatest blessings and remind me constantly with a healthy nagging of 'Mum, can I?', 'Mum, I need..' and most often 'Mum, I want...'I wouldn't have it any other way!My husband, on the other hand, can attest to a nagging wife with the same constant demands of our daughters :)My Kindle and iPhone are my prized material possessions though I have a problem finding my chargers :)Family, work, music, picnics, books and chocolates = my good life