Ricardo Buderacky

Service Delivery Manager in Argentina

Visit my website

Based in Argentina, Ricardo Buderacky is a well established IT professional with international experience guiding complex projects and support organizations. With expertise in process improvement and risk management, Ricardo Buderacky most recently served as a business development manager with SONDA in Buenos Aires, Argentina.

In this role, Mr. Buderacky facilitated collaborations spanning areas such as engineering, financial, legal, and procurement while ensuring proper project schedule planning. Another representative engagement was as senior service delivery and project manager with TalentyO, where he was responsible for the development of a variety of mission critical systems and applications. He engaged with customers when issues escalated and took on a conflict resolution role.

Mr. Buderacky has extensive stateside experience that includes a position as a software development manager with Verizon Business Colorado from 2007 to 2010. Responsible for leading multidisciplinary teams, he oversaw more than three dozen personnel in locations such as Buenos Aires, Guadalajara, Mexico and the US. His efforts generated scalability, system stability, and security for a range of mobile applications. His responsability included the development of multiple OSS/BSS, performed the business assessment, design, implementation and maintenance of mission critical projects.

Mr. Buderacky also held the position of Sr. Global Services Operations manager at AVAYA, where he led and managed a global customer support organization comprised of 7 Managers and 90+ engineers providing level 3&4 support globally for AVAYA’s Unified Communication & Contact Center portfolio. In this role Mr. Buderacky managed all aspects of the Operation including triaging, fix development, metrics definition, analysis and monitoring, work plan assignments and schedules, ensuring efficient and high-quality delivery of fixes, new software and/or systems, monitoring all technical aspects of the implementation.

Most prominently, Ricardo Buderacky held various positions of increasing responsibility during his more than 12 years tenure at the Global consortium SIEMENS. Amongst those roles Mr. Buderacky was Project manager for the customization and integration of Voice over IP solutions (VoN, VoC, IMS, VoBB) for multiple fortune 500 customers where he was responsible for opportunity identification, scope definition, budget assesment, technical specifications, p2p response and proposal generation.

  • Work
    • Talentyo
  • Education
    • XELERE ITIL
    • SIEMENS PMI
    • University of Wales
    • Florida Atlantic University
    • University of Buenos Aires