Saiful Mozomder

👉EXPERIENCES:

➡CUSTOMER SERVICE REPRESENTATIVE,

ADECCO CONTACT CENTRE, AUCKLAND, NZ

29 July 2017 – Present

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

➡CUSTOMER SERVICE REPRESENTATIVE,

THRIFTY CAR RENTAL, AUCKLAND, NZ

01 Oct 2016 – 16 June 2017

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment

👉SKILLS

• Team Management

• Regulatory Compliance

• Data Analysis

• Customer Service

• Training & Development

• Scheduling & Organization

• Process Improvement

• Communication

• Change Management • Teamwork & Supervision

• Call Center Operations

👉EDUCATION & TRAINING

➡BACHELOR IN INFORMATION TECHNOLOGY (2018)

QUEENS ACADEMIC GROUP, AUCKLAND, NEW ZEALAND

• MAJOR: INFORMATION TECHNOLOGY

• MINOR: BUSINESS

➡HIGHER SECONDARY CERTIFICATE (2014)

NAWAB FAYZUNNESA GOVT. COLLEGE, COMILLA

• GROUP: SCIENCE

➡SECONDARY SCHOOL CERTIFICATE (2010)

• GROUP: SCIENCE

➡COCKTAIL SERVICE AND PREPARATION (2016)

➡HOSPITALITY TRAINING AUSTRALIA, SYDNEY, AUSTRALIA

➡PUBLIC SPEAKING TRAINING CERTIFICATE (2017)

➡PROFESSIONAL DEVELOPMENT TRAINING, AUCKLAND, NZ

➡CUSTOMER SERVICE TRAINING CERTIFICATE (2017)

➡PROFESSIONAL DEVELOPMENT TRAINING, AUCKLAND, NZ

➡ACTIVE CITIZEN YOUTH LEADERSHIP TRAINING-2013

BRITISH COUNCIL, BANGLADESH

👉LANGUAGES:

BANGLA, ENGLISH, HINDI

👉FAVORITE HOBBY

TRAVELLING IS MY FAVORITE HOBBY. I TRAVELLED MALAYSIA, SINGAPORE, THAILAND, AUSTRALIA (SYDNEY & MELBOURNE) & NEW ZEALAND.